If you experience any production or sizing related issues with our product then you can return or exchange the product within 30 days. Any product damaged by the customer cannot be exchanged or returned. Items that are exchanged are not guaranteed to be in stock and customers may be defaulted to store credit should they not wish to exchange for any other item. Please allow 7-10 business days for your bank or card to process all refunds.
Orders that are on sale/priced down with a promo code or part of The Cutting Room program, are not eligible for refunds or store credit. These purchased items are only eligible for exchanges if size fails to fit or if there is a physical defect on the item that was not caused by the buyer.
For refunded orders, there will be no refund for shipping and tax of the item. Please ship to:
Knickerbocker Mfg. Co.
18-52 Flushing Ave. #2, Ridgewood NY 11385